Case Studies
The prestigious Holliday Wharf Development in central Birmingham.
Below are some examples of the poor management they experienced:
- Double charging of invoices
- Mismanagement of budgets leading to 20% overspend which had to be paid
- 30% Mark-ups on concierge charges
- Unauthorised payments for the developer
- Failure to collect arrears from lease holders
- Reluctance to share accounts and financial knowledge with lease holders
- Reluctance to allow lease holders to take directorship of the development
- Health and Safety (numerous breaches)
- Smoke Ventilation System out of service for many months
- Faulty fire doors
- Faulty fire alarms
- Faulty vehicle and pedestrian gates (security risk)
- Damage to concierge office no being repaired for 18 month
Finally after trying to work with the inherited managing agents they realised that nothing they did would encourage them to improve their service and reduce charges. The directors of HWMC made it clear that they would terminate the managing agents employment if matters did not improve, this was taken lightly by the agents and the directors realised that they had to delve further to find a solution to their problems.
They found a route to successfully terminate the managing agents position and in June 2009 a new agent of choice was appointed on HWMC terms. To date this has already saved a considerable amount of money and service has improved to no end.
ServiceChargeSavings.com has been set-up to help other leaseholders in similar situations to benefit from our experience and knowledge. Please take a look at our site and get in touch with us.
Landline - 0121 633 0053 / Keri - 07775 707441 / Chris - 07836 514 185
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